Why is my WOW (WideOpenWest Networks) service not working?
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WOW (formerly known as WideOpenWest Networks) is the sixth largest cable operator in the United States. The company offers landline telephone, Cable Television, and broadband Internet services.
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What isn't working?
Please let us know what issue you are experiencing with WOW (WideOpenWest Networks):
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In the last three months, how would you rate WOW (WideOpenWest Networks)?
2.34 out of 5 11,188 ratings
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Problems in the last 24 hours
The graph below depicts the number of WOW (WideOpenWest Networks) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at WOW (WideOpenWest Networks). Are you experiencing issues or an outage? Leave a message in the comments section!
Will WOW (WideOpenWest Networks) compensate me for the outage?
The recent WOW (WideOpenWest Networks) outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with WOW (WideOpenWest Networks) if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, WOW (WideOpenWest Networks) has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by WOW (WideOpenWest Networks) users through our website.
Internet (77%)
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Wi-fi (8%)
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Total Blackout (7%)
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TV (5%)
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E-mail (2%)
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Phone (1%)
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Live Outage Map
The most recent WOW (WideOpenWest Networks) outage reports came from the following cities:Atlanta, Madison Heights, Warren, Plant City, Oklahoma City, Tampa, Detroit, West Point, Buffalo, Mobile, Orlando, Rockford, Herndon, Southfield and Nashville.
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| City | Problem Type | Report Time |
|---|---|---|
 Norcross | Internet | |
| Canton | Internet | |
| Atlanta | Internet | |
| Atlanta | Internet | |
| Madison Heights | Internet | |
| Warren | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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WOW (WideOpenWest Networks) Issues Reports
Latest outage, problems and issue reports in social media:
- John Pullum (@JohnPullum) reported
@WOWCare Is there a huge outage in Michigan? My internet isn’t working and your website won’t even come up for me on my phone.
- lakesidekids (@lakesidekids1) reported
@WOWCare we have lost internet here in Shelby TWP MI. We have wow business fiber. CalLEE customer service lines are busy. What is the status?
- Joe Job (@JoeJobLive) reported
@WOWCare internet is down and I can’t get the number to go through. Metro Detroit area. What’s going on?
- Austin Happy (@AwesomeHappy91) reported
@WOWCare No internet in south Eastern Michigan, can't access the Wow support site. 502 gateway error. Any updates? Looks to be a wide spread issue..
- Aaron Silverman (@aaronsilverman) reported
@FFlefty @WOW_WAY Their phone is down, so no need to call. I have tried several times, and the call either hangs up instantly or makes no sound until I hang up.
- Jamie Hemond (@footsteps13) reported
@WOW_WAY we’re down in Pinellas county Florida. Any idea when this will be working yet again
- Lee Shirk 🐀 (@PrimalSob) reported
@WOW_WAY @Colin_12_ @sparten407 Well then you are making it worse be cause we went down in Taylor 30 minutes ago, and your call centers won't answer.
- Ed (@EdwardTI32) reported
@WOWCare Our entire infrastructure just went down in SE Michigan. We have dedicated fiber to one site even. What is going on? I can’t even get through to my support rep…..
- NothingToSeeHear (@AnnoyingYouToo) reported
@WOWCare my internet is down When I call wowway, I get a busy signal for about 3 secs, and then the line disconnects...
- Sarah Shayne (@ShayneSarah) reported
@YourmanJ81 @cynicalmatt @WOW_WAY What does it say? My cell coverage is to slow to load image.
- Chelsea (@ChelseaBiggish) reported
@WOW_WAY Hey, internet down, phone number busy. Really hope WOW will cover my bills when I'm unemployed due to poor internet reliability and customer service.
- Jimmy Bright (@Jimmybhitsquad) reported
@WOWCare why is service down in Montgomery Al
- Cecilzzzz (@CecilyPerry) reported
@WOWCare I can’t reach anyone and the website is down and my internet is out in pinellas county. What’s going on????
- Woodson Harmon (@bamshackle) reported
@WOWCare is there a reported outage in Auburn, Al? I was on a work call, and now can’t connect. Your website seems to be down.
- 🇺🇸 Greg Williams 🇺🇦 (@k4hsm) reported
Looks like @WOWCare @WOW_WAY is having an outage at this time. Happened right at noon ET
- Lee Shirk 🐀 (@PrimalSob) reported
@WOWCare So internet in Taylor MI is down, effecting business. No answers for your support or sales lines. What's the eta on this?
- Missy Marie (@swiss_miss_73) reported
@WOWCare Update on intent outages in Detroit, MI please! Phone lines for customer care are busy and your website is offline!
- Rob Waldrop (@ElGuapoWally) reported
Hey @WOWCare awesome of you to turn your website off and your phones so your customers can't contact you when service goes out. Running theme with your "amazing" company... wow you suck.
- Lawrence L King (@llk) reported
@WOW_WAY Here in the Metro Detroit are my internet is out, your website is down and showing "bad gateway" and your 866 phone number is not in service? What's going on???
- Robin Mathewson (@Lilfroggin) reported
@WOWCare outages in GA? Trying to work and internet out. Can’t get on your website or phone support. What’s up?!
- sawe161820 (@Crystal92378516) reported
@WOWCare Madison, AL down why?
- Odd Man 📡🔊🎙 (@MyRadioIsOdd) reported
@WOWCare what the hell happened to you? Your service is utter **** anymore. Can't make it 2 days with out a drop or outage.
- sk (@shaunkyser) reported
Seriously @WOW_WAY unexplained outage and phones are down!? This really how were doing things today #wowway #internet
- g_harrised (@GHARRISED) reported
.@WOWCare outage at 48336, all lines are busy, any word on what's going on?
- 11 year old Court Jester (@bluecorncrust) reported
@WOWCare your website is down, your phone line is busy and my internet is out. I need help from you.
- Michael Ponce (@bigpoppaponce) reported
@WOW_WAY EVEN YOUR WEBSITE AND CUSTOMER SERVICE IS DOWN!!! WHAT IS GOING ON??? You’re about to lose thousands of customers!! We can Eve get through to talk to anyone
- adam robinson (@adamrob83253874) reported
@WOWCare if I get fired because I have no internet. I am suing wow for lost wages for the next 30 years. It’s has been 6 hours since it’s been down.
- Shanna Webb (@w44389239) reported
@GothhPrinc3ss @derekgottlieb @WOWCare Same here. This sucks.
- 😈DestinyRules78😈 (@DestinyRules78) reported
Hey, @wowcare, y’all still open over there? I’ve never seen service disappear nationwide like this…Hopefully someone flips the right switch back on soon…
- Elliott Dejmal (@EDejmal) reported
@WOWCare in Livonia MI, internet is out, unable to log in to my online account, website gives an error, and when I call the support number it rings and disconnects....what's going on?
